Shipping policy

Shipping Policy
Last updated: 28 May 2026

Where We Ship From
Method products are fulfilled and shipped from our fulfilment partner's facility in the United States. This means delivery times vary depending on your location.

Processing Time
All orders are processed within 1–3 business days. You'll receive a confirmation email when your order is placed, and a shipping notification with tracking details once it has been dispatched.

Delivery Timeframes
Estimated delivery times after dispatch:
- United States: 3–7 business days

Delivery timeframes are estimates and may vary due to customs processing, carrier delays, and other circumstances outside our control. International orders may be subject to customs clearance, which can add time.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. [Free shipping is available on orders over US$70.] Any applicable shipping charge will be shown clearly before you complete your purchase.

Customs, Duties & Taxes
For orders shipped internationally, your order may be subject to import duties, taxes, or customs fees charged by your country's authorities. These charges are the responsibility of the customer and are not included in the price you pay at checkout. Customs policies vary by country — please check with your local customs office if you're unsure.

Order Tracking
Once your order has been dispatched you'll receive an email with your tracking number. You can use this to monitor your delivery. Please note tracking updates can take 24–48 hours to appear after dispatch.

Lost or Delayed Orders
If your tracking hasn't updated or your order hasn't arrived within the estimated timeframe for your region, please contact us and we'll investigate right away. For international orders, we ask that you allow the full estimated window (including potential customs delays) before reporting an order as lost.

Incorrect Address
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an incorrectly entered address, though we'll always do our best to help.

Contact
For any shipping enquiries, contact us through the details on our Contact page and we'll get back to you within 24 hours.